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present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Public Services and Operational Delivery

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.
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attachment Key facts about Level 2 Diploma in Public Services and Operational Delivery

    100% Online: Learn with the UK’s leading online course provider.
    Global programme: Study anywhere, anytime on your laptop, phone or tablet.
    Study material: Comprehensive study materials and e-library support.
    Payment plans: Interest free payment plans available.
Why choose LSIB ?

    Advance your career: 74% say their qualification played a vital role in their career advancement.
    Increase your salary: 78% increase their earning potential within a year.
    Enhance your credibility: The qualification is fully accredited and recognised and add values to your educational profile.

  Duration

The programme is available in two duration modes:
6 months
9 months

  Course Delivery

Online

  Entry Requirements

Secondary education equivalent to three GCSEs and two A-Levels

  Course Content

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
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  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
6 months - GBP £1250
9 months - GBP £950

  Payment plans

Please find below available fee payment plans:
6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

  Accreditation

British Awarding Association (BAA)

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://uk.LSIB.co.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

Apply Now